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Grievance Redressal / Escalation Matrix

​Dear Investor, In case of any grievance / complaint against the investment adviser:

  • Please contact Compliance / Grievance Officer of the investment adviser

       Compliance Officer: Mr. Umang Parag Parekh

       Email: umang@accelpru.com

       Contact no.: 91-7718809900
 

  • You may also approach Partner:

       Name: Mr. Rahil Sailesh Jasani

       Email: rahil@accelpru.com

       Contact no.: 91-9920680344
 

  • If not satisfied with the response of the investment adviser you can lodge your grievances with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.


ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.

A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link -
https://smartodr.in/

Details of designation
Contact Person Name
Address where the physical address location
Contact No
Email-ID
Working hours when complainant can call
Customer Care
Vandana Desai
95, Maker Chambers 3, JB Marg, Nariman Point, Mumbai- 400021
2235128492
info@accelpru.com
09:00 AM-06:00 PM
Compliance Officer
Mr. Umang Parekh
95, Maker Chambers 3, JB Marg, Nariman Point, Mumbai- 400021
7718809900
umang@accelpru.com
09:00 AM-06:00 PM
Principal Officer
Mr. Rahil Jasani
95, Maker Chambers 3, JB Marg, Nariman Point, Mumbai- 400021
9920680344
rahil@accelpru.com
09:00 AM-06:00 PM
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